CT Detailing Services LLC seeks to provide a complete professional detailing service experience. 

We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria.

We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with CT Detailing Services LLC  you hereby agree to all terms listed on said agreement.

If we are providing a mobile service we expect to have the following:

1. An ample amount of space to perform our service, a place to park our service vehicle,  permission to be on-premises if you are not the owner, and a safe location as well as safe conditions to service your vehicle.
2. If we arrive and the previously mentioned conditions are not met, we reserve the right to reschedule the service at a later time/date that works for both parties. In addition, there will be a $25 rescheduling fee
3.  If the service is provided at your home, please make sure to have all vehicles that may need to leave adjusted so we do not have to break down our setup to allow them to move.
4. If you have scheduled an appointment at our location, please understand that it is not a“detail shop”but our garage at our home that we have equipped to take customers. We do not have a waiting room so customers must arrange to drop the vehicle off. Please give us ample notice via phone call or text to set up a time to drop the vehicle off.

5. We require payment to be made in full on day of completion of service.  we accept cash, debit, and credit cards. 

6. We reserve the right to charge a $100 non-refundable retainer if the customer has canceled and rescheduled multiple times.
7. We reserve the right to alter or amend a booking time/date without penalty by wherever possible will let the customer know.
8. We reserve the right to alter a booking or move a booking in accordance to weather conditions and/or equipment failure without penalty to the company.
9. Our estimated time of arrival for our mobile services may depend on the weather, traffic, or other unforeseen circumstances
10. We will contact you the day before the scheduled appointment to confirm, give you an estimated time of arrival, and make sure the weather is permitting us to work.
11. We will contact you on the day of the appointment if we are running late or ahead of schedule.
12. Please remove all personal belongings, money, and other significant items from the vehicle prior to any type of details.
13. If areas such as the center armrest storage or glove compartment are not cleared, we will not be able to clean them due to customer’s private personal belongings.
14. Due to child safety, we will not remove or install car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
15. We reserve the right to charge each vehicle according to its condition, the type of vehicle, and the customer location.
16. We reserve the right to amend any price during the detailing should it differ from the original price.
17.  Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent. We will consult with you about what can and cannot be done in regard to your vehicle’s interior.
18. We are not responsible for damage due to heavily soiled, stained or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.
19. We will only open to clean sunroof/moonroofs upon request.
20. We are not responsible for any mechanical or electrical problems when cleaning engine bays and sunroof/moonroofs due to areas simply getting wet from the wash/cleaning process. Please make sure your vehicle is in good mechanical/electrical working order. There is no way of knowing of these problems before we begin, so please understand that if issues do arise after our detailing process, we will NOT be held responsible.
21. Any paint protection  (wax, sealant, or coating)   not properly cared for will not last it’s intended durability length. We recommend safely hand washing your vehicle at least once per month to provide the longest durability. We can schedule a monthly maintenance service to keep your vehicle in its best shape.
22. We respect your time and personal property and we will be polite and courteous at all times. However, we reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
23. WE WILL NOT tolerate any verbal or physical abuse under any circumstances and will take the relevant actions should any such behaviors be encountered
24. For your safety please keep a safe distance, at least 10-15 feet away from our work area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle please make sure to get our attention from a distance. We try to pay attention to our surroundings
25. We recommend a full detail service at least once a year if not more, to keep your vehicle looking it’s best.